Loveclub support

Last updated 20 September 2026

A person replies

A person replies within two business days. Support is read by people, not a bot; you will get a name, not a ticket number. If your question is about a charge, we handle it with you — you are never sent to Apple or Google as the whole answer, although refunds for App Store and Google Play purchases are issued by the store under its rules.

How can we help?

Email support@myloveclub.ai with a brief description of the issue, your device platform and app version, and the steps that led to it. Please do not send passwords, calendar tokens, private partner details, or other secrets.

Account access

Use “Forgot password?” on the sign-in screen for email accounts. Apple and Google accounts must be recovered through the corresponding provider.

Subscriptions and billing

Loveclub Plus is billed by Apple or Google, never by us directly. To cancel, open Me → Membership → Cancel in the store, or your device's subscription settings; access continues until the end of the period you paid for. To request a refund, use the store's refund process (Apple: reportaproblem.apple.com; Google: the Play Store order history). If a purchase is not showing, tap Restore purchases on the Plus screen, then write to us.

Data requests and deletion

Open Me → Data & account to export your account as JSON or schedule deletion. Deletion has a seven-day cancellation period before permanent erasure is scheduled. If you cannot access the app, use the public account-deletion page. For another privacy request — access, correction, portability, objection, or withdrawing consent — read the privacy policy and contact the privacy address listed there.

Notifications and calendar

Notification delivery requires permission on your device and an active push token. You can change the schedule or pause reminders under Me → Notifications & pause. Google Calendar access is optional and can be disconnected under Me → Google Calendar.

Safety

Loveclub support is not monitored as an emergency service. If you are in immediate danger, contact local emergency services. Region-specific relationship and crisis resources are available under Me → Resource directory. Use a safe device when contacting support if someone may monitor your communications.